The following features are included with our Voice Plans:
* Unlimited Calling: Unlimited local and long distance minutes on any given extension
* Local Number Portability (LNP): Keep an existing phone number by porting it from your current provider.
* Web Portal Interface: Administrators and users configure and manage their own services thru an easy-to-use Web interface.
* Directory Assistance (411)
* Emergency Service (911)
Calling Features
* Caller ID/On Call Waiting: Know who’s calling before you answer.
* Call Forwarding: Redirect calls to your mobile or other phone so you won’t miss any calls.
* Call Hold: Easily put a call on hold while you answer another call.
* Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
* Call Conference (Three-way calling): Add a second outgoing call to an already connected call.
* Call Waiting: Be notified when someone else is trying to call if you are already on a call.
* Do Not Disturb: Callers go directly to voicemail when you don’t want to be disturbed.
* Call Logs: Provides detailed call records by extension or account.
* Set Caller ID: Select any number on your account that you would like to appear as your caller ID.
* Caller ID Block: Block your caller ID from being displayed on outbound calls.
Voicemail Features
* Password Protected Voicemail: Prevent unauthorized access to voicemail.
* Voicemail Greeting Options: Unavailable / Busy / Employee's Name.
* Voicemail to Email: Receive voicemail as a .wav file (or “audio file”) attached to email.
* Remote Access: Lets you check your voicemail through web interface.
* Multiple Mail folders: Provides the ability to organize and save old voice mails.
* Visual Waiting Indicator: Works with your IP phone’s message indicator light.
Inbox Features
* Single Unified Inbox Access: Manage your voice, fax, and email messages from a single inbox in your email client.
* All Message Types Supported: Voice, fax, and email messages.
* Access Deleted Items: Recover deleted voice and fax items from your mail inbox.
Virtual Receptionist Features
* Day and Night Mode Schedule: Create different greetings according to time of day and day of week.
* Dial-By-Name Directory: Callers can dial a last name to get to the extension they need.
* Virtual Departments: Set up a call group based on job function.
* Multiple Virtual Receptionists: Play different greeting messages on each incoming phone number.
* Import Greetings: Upload third-party professional greetings to use as Virtual Receptionist greetings.
Other Features
* Dashboard: Provides real time status of all extensions within the PBX.
* Click-to-Dial Seamlessly integrate Vocalocity service with your Web Browser and Outlook and initiate calls with Click-to-Dial.
* Custom Tag: Easily identify origin of incoming calls by adding a unique tag to each published phone number.
* Online Backup and Storage: When you sign up as a Vocalocity customer, you automatically receive 2 GB of space on our servers.
* Cell Phone integration: Forward calls to cell phones and use PBX functions from cell phones.
* Softphone Support: Compatible with the popular Counterpath Softphones.
* Follow Me: Calls can be forwarded to multiple numbers that will ring in a designated sequence.
* Unified Inbox: Access and manage all messages (voice, fax and email) from your existing email inbox.
* Music on Hold: Plays music/message for callers when they are on hold.
* Call Flip: Seamlessly transfer your calls to a cell phone to take a conversation on-the-go.